Frequently Asked Questions
What are your shipping costs & delivery time?
Shipping within Germany is free. The delivery time is 2 - 5 working days.
The cost of International shipping is dependent upon the country of delivery and size of your chose artwork. Delivery time is between 4 - 15 working days.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please be aware that due to the current Covid - 19 situation orders may take slightly longer than usual to be processed and delivered.
What is your return policy?
All sales made on this site are final. We do not offer any cancellations, refunds or exchanges. We only offer refunds or exchanges if the item received was damaged during the transport.
In this case please email photographs of both the artwork and the original packaging to artwork[at]florianclemente.com, and after reviewing the photographs a refund / exchange will be processed.
What can you tell me about the paintings?
Each artwork is an original handmade piece created using high quality materials and paint.
Please be aware that the colours and shades in the pictures may slightly differ to the actual painting due to screen settings and lighting.
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It is the clients responsibility to check the measurements of the painting before purchasing to ensure it is suitable.
What are the payment options?
We accept PayPal as well as credit & debit cards.